I forgot my portal password — what do I do?

Use the “forgot password” link on the portal login screen to reset it by email. If you’re locked out or never received your login, call 319-727-1737 and we’ll get you back in.

Is the portal secure?

Yes — the portal is the secure, encrypted channel for your health information, which is exactly why we ask you to use it (and not regular email) for anything medical.

How do I get copies of my medical records?

Your visit summaries and lab results are already in the portal. For complete record copies, send a secure portal message and we’ll walk you through the request. [Practice to confirm records policy.]

Patient Portal

Everything you need, before and after your visit

Whether you're brand new or an established patient, your secure portal is home base — booking, visit links, records, refills, and messages, all in one place.

New patients

Getting started takes three steps

Book your first visit

Choose your service and a time that works through our online scheduler — no phone calls required.

Watch your inbox

You'll receive a confirmation email with your secure portal login and a short intake form to complete before your visit.

Meet your provider

Join your video visit through the portal link. Prescriptions, labs, and your follow-up plan are arranged before you log off.

Appointment day

Five steps to a smooth video visit

Find a private spot

Choose a quiet, safe place where you can speak freely.

Check your connection

Make sure your internet is strong and you have your portal login handy.

Log in early

Wait for your provider

Stay in the virtual waiting room — your provider will connect at your appointment time.

Have your visit

Turn on your video and meet with your provider face to face.

Current patients

Your portal, your records, your schedule

In your portal

Join your video visits

View visit summaries, lab results & treatment plans, 24/7

Request prescription refills

Send secure messages to your care team

Reschedule or cancel appointments

Update insurance, pharmacy & contact details

Scheduling policies

Need to change plans? Reschedule or cancel through the portal with as much notice as you can. Late arrivals may shorten your visit time, and missed appointments without notice may be subject to a missed-visit fee.

Requesting complete copies of your medical records? Send a secure message through the portal and we’ll walk you through it.

Never share health details by regular email. Secure portal messages are the safe channel for anything medical.

FAQs

Portal questions, answered

I forgot my portal password — what do I do?
Use the “forgot password” link on the portal login screen to reset it by email. If you’re locked out or never received your login, call 319-727-1737 and we’ll get you back in.
Is the portal secure?
Yes — the portal is the secure, encrypted channel for your health information, which is exactly why we ask you to use it (and not regular email) for anything medical.
How do I get copies of my medical records?
Your visit summaries and lab results are already in the portal. For complete record copies, send a secure portal message and we’ll walk you through the request. [Practice to confirm records policy.]

The portal is never the right place for an emergency.

If you're in crisis, call or text 988 (Suicide & Crisis Lifeline, 24/7) or text HOME to 741741 (Crisis Text Line). For medical emergencies, call 911 or go to your nearest emergency room.

New here?

Your first visit is a few clicks away — and your portal login arrives right after you book.